FAQs

We've compiled the most frequently asked questions to ensure you have all the details at your fingertips.

Here are some answers to a few of the more common questions:

An escape room is a live-action experience where you and your team attempt to solve puzzles, complete challenges, and decipher clues to complete the mission and make it out of the room in a limited amount of time!

We are a family friendly company. Some of our rooms have a spooky atmosphere and may have one or two minor jump scares that are over very quickly, but it’s nothing so terrifying that it will keep you up at night afterwards.

It is always possible to leave the room in case of an emergency. This should be avoided, however, by ensuring to use the restrooms just prior to starting your experience!
Our rooms are spacious and are able to be exited at any time in case of an emergency. Having said that, feel free to contact us to get more detailed information about room sizes, etc. As a general rule, however, don’t worry! You’ll be preoccupied with solving puzzles and having a good time!
Players of all ages can enjoy the experience, but players under the age of 12 must be accompanied by an adult. Keep in mind that critical thinking is necessary to enjoy the experience and may be difficult for younger players so use your best judgement when putting your team together! Also, children 6 years old and younger are FREE!
Players should arrive at least 15 minutes prior to your booking time to fill out our waiver form, be briefed on your particular experience and ensure you get the full time for your scheduled experience.
If you arrive late, time may need to be deducted from your game duration to ensure a prompt start time for the next guests.

You can ask for as many clues as you want during your mission with no penalties, and upon request your Game Master can accommodate less experienced players with smaller clues automatically as needed.

We allow full refunds if you cancel 24 hours or longer before your scheduled booking time.

Every game you play with us at Back In Time is a 100% private game at no extra charge!

You can take and share selfies inside the room, but videos and photos of the puzzles and their solutions are not allowed. Please don’t spoil the experience for someone else!

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